Refund & Cancellation Policy

Full cancellation before customized work begins

If you cancel before customized work begins, Ace Hunter will provide a full refund of the amount paid for that service. Customized work begins when Arturo moves beyond the initial fit review and starts the purchased analysis, recommendations, drafting, editing, design work, or session-specific preparation. Contact Ace Hunter promptly so the project status can be confirmed before work starts.

Meaningful Improvement Promise

Arturo reviews your materials before beginning substantive customized work. If he does not believe Ace Hunter can meaningfully improve the clarity, positioning, or presentation, he will tell you and offer a full refund before the customized work begins.

Actionable Audit Promise

If your Recruiter Resume Audit does not identify at least five specific improvements involving targeting, clarity, evidence, keywords, structure, or ATS readability, you may request a full refund of the $26 service price within seven calendar days of delivery. You must have submitted the resume and target information required to complete the audit. To request review, email arturo@ace-hunter.com.

Complete rewrites, corrections, and revisions

Target Alignment Promise. For complete rewrites, Arturo and the client agree on the target before the first draft. If the draft misses that agreed direction, Ace Hunter will correct the core positioning at no extra charge. That correction does not count as the included revision.

Factual corrections. A correction to inaccurate information does not count as a discretionary revision. Ace Hunter will use only details supplied or confirmed by the client. This applies to metrics, qualifications, responsibilities, employers, achievements, and career history.

Options B and C. Each includes one consolidated discretionary revision round. For Option B, the request must be sent within seven calendar days of the first resume draft. For Option C, One consolidated revision request submitted within seven calendar days of receiving the complete set of first-draft resume and LinkedIn materials.

A discretionary revision changes wording, emphasis, organization, or presentation based on preference while remaining within the agreed target and scope. These correction and revision remedies do not create a refund right unless a published promise, a cancellation rule in this policy, or applicable law requires one.

14-Day Job Search Sprint support and cancellation

The 14-Day Job Search Sprint includes ongoing resume and LinkedIn revisions within the agreed target and scope during its support period. The 14-day period begins on the date of the first coaching session, normally after the resume and LinkedIn materials are ready, unless Arturo and the client agree otherwise in writing. Live application review is limited to three applications during that period.

A cancellation before customized work begins qualifies for a full refund. After work begins, completed deliverables, work in progress, sessions already used or reserved, and the reasonably separable unused portion are treated under the work-completed section below.

Under the Action Plan Promise, one additional 20-minute clarification session is provided at no charge if the client has not received a clearly defined target and written next actions by the end of the first coaching session. The client must attend that session and provide the requested information for the promise to apply.

Changes in target or scope

A materially different role, industry, career direction, or second resume version is outside the original scope unless agreed otherwise. It may require a separate quote, payment, and delivery timeline. Choosing a materially different target after work begins is not by itself a reason for a refund on work already completed for the original agreed target.

Coaching cancellation and rescheduling

The cancellation and rescheduling terms shown by Setmore when you book, and included in the booking confirmation, apply to the session. Use the confirmation link or contact Ace Hunter as soon as possible to request a change. A late cancellation or missed appointment may be charged or treated as used when the booking terms say so. If Ace Hunter cancels a session, you may reschedule it or request a refund for that affected session.

30-Day Job Search Accelerator

The application is reviewed before payment. Applying does not require payment and does not guarantee acceptance. The standard 30-day scope is $595 USD plus applicable tax. An accepted client receives the scope, agreed start date, support period, and session plan before payment is requested. Any materially expanded scope is quoted and approved before payment.

The 30-day support period begins on the agreed start date, not on the application date or automatically on the payment date. Cancelling before customized work begins qualifies for a full refund of the amount paid for that service. After work begins, completed work and any separable unused portion are treated under the work-completed section below.

Under the Completion Promise, support is extended at no additional charge when an included session, application review, mock interview, or written deliverable remains incomplete at the end of the agreed support period because of Ace Hunter's scheduling or delivery. This does not apply to client cancellations, missed sessions, delayed information, unresponsiveness, or work outside the agreed scope.

Treatment of work already completed

Customized work already completed or delivered is non-refundable except where a published service promise or applicable law requires otherwise. For a partially completed package, Ace Hunter reviews the completed deliverables, work in progress, sessions already used or reserved, and non-recoverable costs. Any approved partial refund applies only to the unused portion that can reasonably be separated from work already performed.

Approved refunds

Approved refunds are returned through the original payment method by Stripe. A financial institution may require additional processing time before the credit appears.

No outcome-based refund

Ace Hunter does not guarantee interviews, offers, employment, compensation, or any employer decision. A lack of a particular hiring outcome is not by itself a reason for a refund. This does not limit a specific published promise or a consumer right that cannot legally be excluded.

Contact

Send refund, cancellation, or rescheduling questions to arturo@ace-hunter.com. Include the name and email address used for the purchase. Questions normally receive a response within one business day.